GNC Technology smashes ‘IT’ again. For the fifth month running, in 2019, GNC Technology has solved 100% of all incidents within the service level agreements (SLA) given to customers. As a result of this, customers are delighted and happy with the minimum of disruption to their business. Also, one of the reasons GNC Technology keeps its customers year after year is our excellent service level agreements results. As a result of high-quality equipment, user education, and extremely knowledgeable and qualified staff, we can meet our SLA month after month, and that is a fantastic achievement.
If you are looking for a good IT company that will work with you to minimise downtime and maximise ROI, please do contact us for a chat, or request a free business review.
Our IT support contracts are bespoke and created to meet your company’s needs. Every Agreement gives you, the client, unlimited access to our remote IT Helpdesk. Additionally, there are no extra charges for high volumes of calls. And, we will give you a guaranteed Service Level Agreement (SLA). Also, the SLA ensures all issues are resolved within agreed timescales. Furthermore, we provide a monthly SLA report detailing your monthly calls and problems as well as our performance.
Once your level is agreed, there are no nasty additional costs. Additionally, we can offer plenty of bolt-on choices such as Anti-Virus, Backup Monitoring, Microsoft Products, etc. IT Support Contracts are suitable for all business sizes, including sole traders. Our IT Support Contracts start from £35 per user per month regardless of the number of devices the staff member uses. Contact GNC Technology today so we can discuss your needs.
So what should IT Support Contracts cover?
A contract may or may not include the SLA (Service Level Agreement). The SLA might be covered in a separate document, and your supplier should clarify this before the contract is drawn up. The agreement will also state the hours of operation in it. Also, is their Support team available during your working hours, regardless of what those hours are? Check out our Support Contracts page and contact us.