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IT Managed Services

Our IT Managed Services packages are bespoke, whether you are a sole trader or larger company with staff located throughout Europe.

Due to ever-changing business activities, a company’s IT requirements are regularly put under extreme pressure to perform at their maximum.  Therefore, this is where our IT Managed Services packages will prove cost-effective. Also, many SMEs find it simply isn’t affordable to run their own internal IT Department. In the same vein, those that do they often become stretched and overworked, especially in periods of business growth. As a result of this, outsourcing your IT functions to GNC Technology is an effective and efficient way of managing your day-to-day IT operations.  Meanwhile, this leaves you to focus on your core business.

Each business is unique therefore, here at GNC Technology we will tailor our support packages to fit your business. Also, whether its full IT outsourcing or a special project, we can help.  Additionally, we can provide ad-hoc support or extra assistance for your internal IT team.  Finally, we have a solution that is perfect for you.

Research shows that 95% of IT Managers are feeling stressed and finding juggling many tasks difficult to cope with.  That is where a chat with us will help we can discuss where the pressure points are and see how we can help you manage them.

See below for more details of what our IT Managed Services packages offer.

Remote Support

We find in many cases we can resolve your IT issue via help and advice over the phone.   On the other hand, we can do so by remotely controlling your computer.  Also, our IT Helpdesk engineers are friendly, knowledgeable and each has years and years of experience in IT Support roles. However, if you do not want a support package we can offer ad-hoc remote help.

On site Support

Our qualified engineers will visit your site to help if the problem cannot be fixed remotely.  Furthermore, our engineers, who are always up to date with the latest technologies, will carry out support and maintenance activities onsite. Our engineers can be used reactively to resolve any IT issues you may have.  Additionally, the can pro-actively perform regular maintenance tasks designed to prevent issues before they occur.

If you do not have an IT Managed Services contract, don't worry, you can use us on an ad-hoc basis. There is no minimum duration for visits. For example, you can have us onsite for as little as an hour, or have us for a full day.  Alternatively, you may have a project that may require us onsite for longer.

With ad-hoc, you just simply pay for the hours of support you use!

Support Contracts

This is our most popular support package with our clients.  Firstly, it ensures we are available when you need us to be. Secondly, it allows you to budget for all of your IT Support costs up front. Also, there are no hidden support costs even if you have a major IT issue.

Our support packages are tailored to your needs, each contract gives our clients unlimited access to our remote IT Helpdesk. Also, there no extra charges for high volumes of calls.

The contract will give a guaranteed Service Level Agreement (SLA), ensuring all issues are resolved within agreed timescales.  And, a monthly SLA report detailing your monthly calls and issues as well as our performance.  In addition, we can offer plenty of bolt-on choices such as Anti-Virus, Backup Monitoring, Microsoft Products, etc.