We are delighted to announce that 100% of all incidents were resolved within SLA for the first half of 2020
Got an IT Support issue?
For any IT Support Issues simply email firstname.lastname@example.org with the details and, it will be logged on our system. Also, you will be given a ticket number and we will be in touch with you really soon. In other words, all IT Support issues must be logged on our system via email. For all other enquiries please call on 0333 241 2544 or email email@example.com
100% SLA every month in 2019
We achieve exceptionally high SLA - Service Level Agreement. Therefore, we are delighted to announce that 100% of all incidents were resolved within SLA in April, 2019. Additionally, we have reached 100% every month in 2019 and doing likewise for 2020. Firstly, this is due to the experience and professionalism of our qualified consultants. Secondly, it is the high-quality hardware and software we provide our clients with. Finally, all of our clients get a staff user education programme. Together, we minimise downtime and maximise ROI.
The most common problems we get calls for are:
I cannot log in
This can be due to the CAPS lock being left on or in the worse case scenario the account has been suspended.
Oops I deleted some files
This has to be one of the most common causes for contacting us. Also, it is one of the most stressful situations a member of staff can encounter. It results in the question 'has it gone forever?'. Once we have assured you there is nothing to worry about, we will retrieve them for you.
My computer is too slow
Now that is one we hear quite a lot of and, there can be a number of reasons for this. Firstly, you have too many windows open. Because you are a superhero and can work on many things at once! Secondly, you may have picked up some malware. Thirdly, your anti-virus is slowing things down. Finally, we can have a look and see why and advise on solutions which may not involve any new products.
My computer just went off
Now that is frightening especially when you did not ask it too. Usually, it is because you are working so hard (with all those open windows!) that is has overheated and needs a rest. On the other hand, it possibly just needs a bit of dust cleared.
The printer will not work
This is another common reason for a call. And, the answer can be as simple as either turning the printer on; or ensuring your device is still connected to it. The printer fairy has a way of turning itself off (maybe as a precautionary measure due to all the work you are doing). Alternatively, the computer troll simply disconnects your connection to the printer. Finally, check there is paper in the printer, as this is another common problem.