IT Support Issues

We are delighted to announce that 100% of all incidents were resolved within SLA in April, 2019

Got an IT Support issue?

For any IT Support Issues simply email with the details and it will be logged on our system. You will be given a ticket number and we will be in touch with you really soon. All IT Support issues must be logged on our system.  

We achieve exceptionally high SLA - Service Level Agreement. We are delighted to announce that 100% of all incidents were resolved within SLA in April, 2019, we have reached 100% every month in 2019.  This is due to the experience and professionalism of our qualified consultants, the high quality equipment we provide our clients with and our clients staff user education programmes.  Together we minimise downtime and maximise ROI. 

The most common problems we get calls for are: 

I cannot log in - this can be due to the CAPS lock being left on or in the worse case scenario the account has been suspended. 

Oops I deleted some files -  This has to be one of the most common causes for contacting us and one of the most stressful situations a member of staff can encounter.  Has it gone forever????  Once we have assured you there is nothing to worry about, we will retrieve them for you. 

My computer is too slow - Now that is one we hear quite a lot of and there can be a number of reasons for this.  You have too many windows open because you are a superhuman and can work on many things at once! You may have picked up some malware.  Your anti-virus is slowing things down.  We can have a look and see why and advise on solutions which may not involve any new products.

My computer just went off - Now that is frightening especially when you did not ask it too.  Usually it is because you are working so hard (with all those open windows!) that is has overheated and needs a rest or possibly is just needs a bit of dust cleared. 

The printer will not work - This is another common reason for a call and the answer can be as simple as either turning the printer on or ensuring your device is still connected to it.  The printer fairy has a way of turning itself off (maybe as a precautionary measure due to all the work you are doing) or the computer troll simply disconnects your connection to the printer.  Lastly check there is paper in the printer as this is another common problem.  Those pesky paper pirates do like a laugh!

If you are looking for a support package please visit our Managed Services offer, please contact us on or call us on 0333 241 2533.  We can provide ad-hoc or regular support.