Is it time to renew your IT Support Contract? Or perhaps you are looking for IT Support for the first time?
Whether you are a sole trader, small business or large organisation, our IT Support Contracts are tailored to your or your company’s needs. Each contract gives our clients unlimited access to our remote IT Helpdesk. And, there are no extra charges for high volumes of calls. At the same time, we will give you a guaranteed Service Level Agreement (SLA). For instance, the SLA ensures all issues are resolved within agreed timescales. Furthermore, the monthly SLA report details your monthly calls and issues as well as our performance. We are very proud of our SLA stats, we ran at 100% for 10 out of 12 months in 2019 and, despite the increase in calls for IT support due to COVID-19 lockdown, we are still up at 100%. This is entirely due to the professionalism and dedication of our team who work hard to ensure we meet our IT Support Contracts SLA.
Once your level is agreed, we will not add any additional costs. We offer plenty of bolt-on choices such as Anti-Virus, Backup Monitoring, Microsoft Products etc. Starting from £25 per user per month regardless of the number of devices the staff member uses. Contact GNC Technology today so we can discuss your needs.